Data we collect from you
- Passenger names
- Gender
- Date of birth
- Passport details
- Contact details (for visas and entry authorities)
- Place of residence (for visas and entry authorities)
- Criminal convictions (where an entry authority requires it)
Data we collect from you
Other travel requests made by customers can require the provision of personal health data to facilitate certain assistance on aircraft and at airports, or dietary requests which may disclose religious beliefs. It is imperative that you obtain positive consent from your customer to receive and process this information.
Requests for visas or other types of entry authority can include contact details, place of residence and criminal convictions. The list above is subject to change at any time.
How long will the data be stored
Three years after the return of the clients from their trip, all held data will be securely deleted except for passenger names, which will be kept to perform necessary accounts functions.
Data that we share
To make sure travel plans go without a hitch, information is passed to our suppliers via reservation systems. We use well-known airline reservation systems, international bed banks, transportation handlers and attraction ticket providers. For obtaining entry visas, data is passed to the relevant country's approval system.
Client rights
If a customer would like a copy of data concerning them currently held, or wishes for any data to be corrected or erased, they should send a written request to helpdesk@major.travel.
They also have the right to raise any grievance relating to data protection with the Information Commissioner's Office, details for which can be found at https://ico.org.uk/global/contact-us/.
Linking to other sites from our website
Our website contains links to other sites. Major Travel Plc is not responsible for the privacy practices within any of these other sites. Users should be aware of this when leaving our site and we would encourage users to read the privacy statements on other sites visited.
Contacting you
We may contact you via e-mail, letter or phone with details of Major Travel Plc, or selected suppliers' products and services including financial services, which may be of interest to you. We may also monitor and/or record your telephone conversations with the company for security purposes and to ensure consistent customer service levels (including staff training). By entering into a contract with us you agree to the use and disclosure of information by the company as described.
Website usage
This website is owned by Major Travel Plc. Use of the website is strictly restricted to authorised personnel only. All user activity is monitored and recorded, and anyone using this website expressly consents to such monitoring and recording. In order to log in to this website you must have a valid username and password as supplied by Major Travel Plc. Any attempt at unauthorised access or usage of this website is a criminal offence under the Computer Misuse Act 1990.
Major Travel Plc is committed to keeping your personal information safe and secure. It is important that you keep your login details secret and take reasonable precautions to keep them safe. You should not share your logon credentials with other parties.