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Help centre

Frequently asked questions

The answers agents ask us for most often, grouped by topic. We are filling this out section by section — in the meantime, call your destination desk on 020 7393 1000 and a real person will answer.

Booking with us

Opening an account, making a booking and who you speak to.

Payments & deposits

Deposits, balances, card fees and payment methods.

Flights & ticketing

Fares, ticketing deadlines, seats, bags and name changes.

Amendments & cancellations

Changing dates, names and cancelling arrangements.

Documents & travel advice

Confirmations, vouchers, passports, visas and health.

Support while travelling

Out-of-hours help and in-resort assistance.

Cannot find what you need?

Our reservations, ticketing and live chat teams are on hand seven days a week.

Contact us