EXCLUSIVELY FOR TRAVEL AGENTS
Bring the best at what we do
In February 2017 after inviting feedback from our agents, we made the decision to end our direct sell arm and focus entirely on servicing the needs of our travel agents. A business should choose a direction and then make sure it is the best at what it does. And that’s exactly what we decided to do- become the best trade only supplier for travel agents in the UK. We decided that to grow our business, we would do everything we could to make our agents businesses successful.
We don't bite the hand that feed us!
It’s a vicious cycle- agents drive volume to direct sell flight and holiday operators, and then the direct sell operators get overrides that allow them to undercut their agents and sell directly to the public. We felt the frustration of agents, but realised that agents had no alternative- they still had to deal with the direct sell operators as there was little other choice. We decided it was time to break the cycle. We would drive volume from agents and use any overrides to invest back into our agents. Its part of our agent
Losing customers to your suppliers
Even wholesalers that don’t actively seek to cut out their travel agents end up getting calls directly from the client who has seen the principle booking confirmation and ATOL certificate!
SERVICE THAT IS A CUT ABOVE
Our Agents Love Us
Ask any of our agents, and the one consistent piece of feedback you will get is that our service is second to none. We know that this has been at the heart of our success, and its something that we will never change- however much we grow
Our Team - Your Angels!
Our team of reservations, accounts, admin support, IT and product have been with us for a long time. We probably have one of the lowest rates of attrition in the industry. The reason for this is that our staff love that we have strong ethical values. They love the fact that we are a good employer that cares about their overall wellbeing and they love that we put quality of service above all else
Expertise When You Need It
Our team have travelled the globe, far and wide. They have dealt with virtually every imaginable holiday type and itinerary and there are few problems that they have not come across. All this means that you are in the best hands the industry has to offer.
Major Travel Never Sleeps- and nor do your clients
From 9am - 5.30 pm, our team in Brent Cross are available to take your calls. Sometimes even for just chat when our agents are feeling a little bored and need a laugh! And when Brent Cross closes, we have an amazing team in Manila that take over until 9am the following morning. We are always available for you and your clients- which is always good to know.
An outsourcing solution?
From 2018 Major Travel will be able to help your business with overflow calls and calls during the evening and weekend. We will answer calls in your the name of your brand, and take messages or offer your clients a quote. The whole service is free and part of our mission to help our agents maximise on their opportunities.
AT THE HEART OF YOUR BUSINESS
For Us to Succeed, You must Succeed First
As we only sell through you, our travel agents, our success is entirely dependent on your success. So we are not just interested in you booking with us, we are interested in the overall success of your business. We are not just interested- we actively help you make more of a success of your business.
Training and Development
We organise regular training and development events for our agents. These events are designed to help you improve sales, develop your business and motivate staff. In addition to travel related initiatives such as destination, hotel, airline and GDS training, we also run a range of programmes that will help your staff and managers. For managers we run programmes on Employee Motivation, Improving Poor Performance, Dealing With Change and even How To Have a Difficult Conversation. For staff our programme include Negotiation, Communication, and Selling Skills as well as NLP, Closing the Sale ad Consultative selling.
Our MD, Qasim Gulamhusein is a former McKinsey management consultant. Having worked for the world’s largest organisation and business development consultancy firm in the world for blue chip clients across 7 continents, Qasim is an expert on helping businesses develop and grow. These global consultancy firms charged out for Qasim at thousands of pounds a day. We are happy for you to benefit from his expertise for free!
It's not just about Travel
We can provide help and advice for all aspects of your business- from marketing and HR strategy to accounting and customer service. We can come in as a third party and analyse your business to see what you can do to expand your business and enhance your profits! We can help you formalise strategic plans and help crystallise your vision for the future.
We provide a range of materials to help you advertise more effectively. From beautifully designed and eye catching posters for your shop window to videos of tours and holiday offers for you to promote on social media- we are constantly innovating to help you drive more business
We will pay a professional social media agency to market your agency on Facebook. We will even pay for your Facebook advertising costs. This package which is worth over £1,000 per month will drive business and raise your profile!
Businesses should be rewarded for doing well. We offer FAM Trips, Performance Based Bonuses, Tier Status and of course our renowned Major Money programme. Everyone needs that extra boost to motivate them. Major Travel provides some of the best boosts in the industry!
Your friends outside of travel think that FAM trip is just an excuse to have a free holiday. As those of us within industry know, a FAM trip is one of the best educational tools that helps staff convert enquiries and also deliver holidays that meet the clients exacting demands and expectations. That’s not to say FAM trips aren’t fun- in fact we put as much effort into planning the fun as we do the hotel visits and excursions!
Elite Status with Major
We have Gold, Silver and Bronze Agents. These statuses come with many perks and benefits. But to find out more, you will have to call us. We promise- it will be worth the call.
Our flagship incentive programme is so successful that sub agents of large travel groups that offer the same product as Major Travel will book with us rather than using their own internal product because of Major Money! Very simply, agents are given a voucher of between £5 and £100 depending on the booking that they do with us. These vouchers can be redeemed at over 100 of the leading retailers on the high street and online.
Leading Advances in Travel Technology
Major Travel first launched a flight booking engine for agents in 1999. At the time this was ground breaking and revolutionary. Major Travel set the trend and every other travel company followed. 2018 is going to be another revolutionary year for technology in travel as we get ready to launch our new Major4Agents booking platform.
We promise there is nothing anywhere near as good!
Bespoke Tailor Made - Putting Agents in the Driving Seat
You can book a flight, a hotel and a single centre package holiday on most tour operator websites using your agent login. But what about more complex, tailor made itineraries? The rise and success of Audley Travel, Scott Dunn, Trailfinders and others in that market segment do so well because they can quickly check availability, price and book complex multi-centre tailor-made holiday itineraries for their customers.
They have been stealing business from travel agents because they can respond to a client quickly and efficiently. And they make such a phenomenal profit because on complex holiday itineraries, the typical commission can be as high as 30%!!!! We decided it was time that someone gave travel agents the tools to be able to effectively complete against these direct sell operators.
Access native mode GDS content; Book hotels, excursions, attraction tickets and car hire; Issue flight tickets and hotel vouchers at the touch of a button; Determine the cost of changes and cancellation and action using the self-service functionality without having to pick up the phone to anyone; Build, price and book multi centre tours and fly drive packages; Book escorted tours
- 7 day flexible price grid
- IT, Seat Sale, Exclusive and Published Fares
- No service charge to issue published fare tickets
- Advanced filters by times, price, airline, class etc
- Over 50,000 hotels worldwide
- FIT hotel rates that are significantly cheaper than direct sell hotel bed banks
- Access to our direct contract rates at over 3,000 preferred hotels in our key destinations
- Probably the most complex rules engine in the industry that returns all available offers, including stay/pay offers, wedding and honeymoon offers, upgrade offers, and combo hotel group offers
- Issue all documentation yourself
- Enter client APIS information, SSR requests, hotel requests directly
- Change, confirm or cancel reservations
- Calculate change and cancelation fees for flights, hotels and car hire
- View confirmed, travelled, option and cancelled booking reports
- Track conversion rates
- Track Major Money
- Comprehensive Reporting
- Set mark-ups based on
- Product Type
- Price Brand
EXCLUSIVELY FOR TRAVEL AGENTS
We don’t deal with the public, you never have to worry about your client going direct in the future! Our efforts are entirely focused on the travel tradeRead more...
SERVICE THAT IS A CUT ABOVE
If there is one thing that differentiates us from our competition, then it is the outstanding service we offer our agents.Read more...
AT THE HEART OF YOUR BUSINESS
Our entire business is focused on helping our agents succeed. We listen to our agents and deliver product, services and technology around their needs. We offer training and development, coaching, marketing.Read more...
Businesses should be rewarded for doing well. We offer FAM Trips, Performance Based Bonuses, Tier Status and of course our renowned Major Money programme.Read more...
As one of the first wholesalers in the UK to launch an internet flight booking engine, we are setting the trends again today with Concorde- our new revolutionary Agents booking platform.Read more...