27 February 2020
We are aware of the reported outbreak of Covoid 19 (Coronavirus) in Wuhan City, China. For full information relating to the Coronavirus outbreak please visit the Government website https://www.gov.uk/guidance/wuhan-novel-coronavirus-information-for-the-public for more information on the risks and advice on the preventative measures. Travellers are advised to read the FCO travel advice for the country they are travelling to, which includes entry requirements and a link through to the National Travel Health Network and Centre https://travelhealthpro.org.uk/countries (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.
Q: If I cancel my holiday will I be entitled to a full refund?
A: As with other Tour Operators, Major Travel follows travel advice from the Foreign & Commonwealth Office (FCO). Currently, the Foreign & Commonwealth Office advise against all travel to Hubei Province, and advise against all but essential travel to the rest of mainland China, the cities of Daegu and Cheongdo in South Korea and ten small towns in the Lombardy region and one in the Veneto region of Italy
At this time, there has been no advice against travelling to any other destinations.
Unless the current Foreign Office advice changes, the usual terms and conditions (www.major.travel/tc) will apply. If you decide to cancel you may be subject to cancellation charges.
Q: If I cannot follow my initial travel plans due to the Coronavirus outbreak, will I be entitled to compensation?
A: You wont be entitled to any compensation, as the reason for the holiday not continuing is outside Major Travels control.
Q: What happens if my travel plans are affected by an FCO travel warning?
A: If the Foreign & Commonwealth Office advises against travel to a destination and your holiday arrangements are affected, we will offer an alternative holiday or a full refund if you have originally booked a package. If you have not booked a package you will need to follow the standard claim procedures with your travel insurance company.
Please note that accommodation and transfers would not constitute a package and you would need to follow the standard claim procedures with your travel insurance company.
Travellers are advised to read the Foreign & Commonwealth Office travel advice https://www.gov.uk/foreign-travel-advice for the country they are travelling to, which includes a link through to the National Travel Health Network and Centre https://travelhealthpro.org.uk/countries (NaTHNaC) TravelHealthPro website that provides specific travel health advice for countries.